Job seekers in Chennai can now apply for the Subject Matter Expert – International BPO Operations opening at Cognizant. This recruitment is intended for candidates with 3–6 Years experience and follows the employment and shift conditions listed below.
Important: Interview dates, reporting times and vacancies can change. Use the official Naukri link in this post to verify the latest update.
Job Highlights
| Company Name | Cognizant |
|---|---|
| Job Role | Subject Matter Expert – International BPO Operations |
| Qualification | Graduate; domain-specific qualification may be required |
| Experience | 3–6 Years |
| Salary | Best in industry |
| Job Location | Chennai |
| Walk-in Date / Days | Verify the active walk-in date through the official listing |
| Walk-in Time | Confirm on the application page |
| Shift | 24/7 or rotational shifts depending on process |
| Employment Type | Full-Time |
What This Opportunity Is About
The Subject Matter Expert acts as the operational bridge between front-line associates and team leaders. The person handles complex customer cases, answers process questions, supports escalations and helps improve agent performance. The role requires strong domain knowledge, confident English communication and a practical understanding of contact-centre measures such as quality, productivity, adherence and service levels.
Main Duties in This Role
- Provide real-time process support to agents handling voice, chat or email interactions.
- Resolve complex customer cases and operational escalations.
- Answer process-related questions and clarify policies or procedures.
- Assist team leaders with queue management and floor support.
- Conduct side-by-side coaching and refresher sessions.
- Review errors, identify recurring gaps and perform root-cause analysis.
- Ensure compliance with information-security, privacy and client requirements.
- Prepare process reports and share improvement recommendations.
Who Can Apply
Candidates should have three to six years of relevant experience in an international BPO, customer operations or the domain mentioned in the live listing. Prior experience as an SME, floor support executive, senior process associate or escalation specialist is beneficial. Applicants must be able to explain process metrics, quality improvement and examples of difficult cases they have resolved.
Skills the Employer Is Looking For
- Strong process and domain knowledge.
- Excellent English communication, preferably at an advanced level.
- Experience supporting international US or UK customers.
- Understanding of contact-centre metrics and service levels.
- Coaching, escalation handling and root-cause analysis.
- Ability to work in a 24/7 operational environment.
About the Employer
Cognizant is a multinational professional services company delivering technology, consulting and operations services. Its business-process teams support global clients across customer service, finance, healthcare and other industries. Subject Matter Experts play an important role in maintaining process knowledge, supporting agents and improving service quality.
Expected Selection Process
- HR and experience screening.
- Domain-knowledge discussion.
- Communication and scenario-based assessment.
- Operations manager or client round.
Documents Checklist
- Updated resume
- Government ID
- Educational certificates
- Recent salary slips
- Experience and relieving letters
- Passport-size photographs
Interview Venue and Application
| Detail | Information |
|---|---|
| Interview Schedule | Verify the active walk-in date through the official listing |
| Reporting Time | Confirm on the application page |
| Venue | Cognizant Chennai – exact reporting location is provided in the live listing |
| Official Application | Open Naukri Job Listing |
How to Get Ready
Read the job description carefully and prepare a short introduction covering your education, relevant experience, current location, notice period and reason for applying. Experienced candidates should prepare practical examples from their previous work. Freshers should focus on communication, basic computer knowledge, learning ability and willingness to work in the announced shift.
Keep your introduction brief and relevant. Mention your qualification, experience, current location, notice period and the reason you are interested in this position. Experienced applicants should be ready with practical examples from their previous work.
Questions Candidates Often Ask
1. How much experience is required?
The listing seeks candidates with three to six years of relevant experience.
2. Is this role suitable for freshers?
No. This is an experienced Subject Matter Expert opening.
3. What should candidates prepare for the interview?
Prepare examples involving escalations, coaching, root-cause analysis, quality improvement and contact-centre metrics.
4. Will the role involve shifts?
Applicants should be prepared for rotational or 24/7 shifts depending on the allocated process.
Candidate Safety Notice
The current listing title does not publicly reveal a dependable interview date or venue outside Naukri. Confirm both details from the application page before attending.
Job openings, interview dates and recruiter contact details can change without notice. Candidates should always verify the current information through the application link before travelling. A genuine employer does not ask candidates to pay a fee for attending an interview or receiving an offer letter.
Explore more opportunities in our Chennai Jobs and Walk-in Jobs sections.
Do not pay any person, consultancy or recruiter for an interview, offer letter or joining confirmation. Verify every update through the official application page and carry only the documents requested by the employer.
Find more openings under Chennai Jobs,
Walk-in Jobs and
Fresher Jobs.