Tata Consultancy Services has opened applications for Citizen Service Executive – Non-Voice Process at its Chennai Passport Seva Kendra operation. Applicants who meet the stated qualification and 2–4 Years requirement can attend the recruitment process after checking the current interview details.
Important: Interview dates, reporting times and vacancies can change. Use the official Naukri link in this post to verify the latest update.
Job Highlights
| Company Name | Tata Consultancy Services |
|---|---|
| Job Role | Citizen Service Executive – Non-Voice Process |
| Qualification | BA, BBA, BBM, B.Com, B.Sc or BCA – full-time course |
| Experience | 2–4 Years |
| Salary | As per company standards |
| Job Location | Chennai Passport Seva Kendra |
| Walk-in Date / Days | Check the current interview date in the linked Naukri listing |
| Walk-in Time | Confirm before visiting |
| Shift | Day/office shift based on Passport Seva Kendra operations |
| Employment Type | Full-Time, On-Site |
What This Opportunity Is About
The Citizen Service Executive position is a customer-facing non-technical role. Employees support passport applicants at the service centre, process data, check documents, answer routine questions and update records accurately. The job requires patience, communication skills and confidence in handling members of the public. It is suitable for graduates who already have at least two years of data-processing or data-entry experience.
Main Duties in This Role
- Support applicants during different stages of the Passport Seva process.
- Enter, review and update applicant information accurately.
- Check documents according to the defined operating procedure.
- Guide citizens to the correct counter or next step.
- Respond to routine questions in English and the regional language.
- Maintain confidentiality of personal and identity information.
- Operate computers, scanners and other office systems used at the centre.
- Follow queue-management, service-quality and escalation procedures.
Who Can Apply
Candidates should have a full-time BA, BBA, BBM, B.Com, B.Sc or BCA qualification and at least two years of relevant data-processing or data-entry experience. This is a non-technical requirement; candidates from BE, B.Tech, M.Tech and MCA backgrounds are generally not considered. Candidates who attended a TCS interview within the previous six months may be ineligible, as stated in similar Passport Seva recruitment notices.
Skills the Employer Is Looking For
- Data-processing or data-entry experience.
- Accurate keyboard and computer skills.
- Good communication and interpersonal ability.
- Customer-handling skills.
- Proficiency in English and a regional language.
- Attention to detail and respect for confidential information.
About the Employer
Tata Consultancy Services is a global information technology, consulting and business solutions organization. Along with technology services, TCS supports large public-service and citizen-service programs. Citizen Service Executives at Passport Seva Kendras assist applicants, verify information, process records and help maintain an orderly service experience.
Expected Selection Process
- Resume and eligibility screening.
- Document verification.
- Communication and computer-skills assessment.
- Operations or manager interview.
Documents Checklist
- Updated resume
- One passport-size photograph
- Address proof
- Government ID and PAN card
- All educational mark sheets and certificates
- Previous and current employment documents
Interview Venue and Application
| Detail | Information |
|---|---|
| Interview Schedule | Check the current interview date in the linked Naukri listing |
| Reporting Time | Confirm before visiting |
| Venue | Chennai Passport Seva Kendra – use the current venue shown on the application page |
| Official Application | Open Naukri Job Listing |
How to Get Ready
Read the job description carefully and prepare a short introduction covering your education, relevant experience, current location, notice period and reason for applying. Experienced candidates should prepare practical examples from their previous work. Freshers should focus on communication, basic computer knowledge, learning ability and willingness to work in the announced shift.
Keep your introduction brief and relevant. Mention your qualification, experience, current location, notice period and the reason you are interested in this position. Experienced applicants should be ready with practical examples from their previous work.
Questions Candidates Often Ask
1. Is this an IT job at TCS?
No. It is a non-technical Citizen Service Executive role at a Passport Seva Kendra.
2. Can freshers apply?
The listing requests two to four years of experience, particularly in data processing or data entry.
3. Are BE or B.Tech candidates eligible?
The recruitment notice is for non-technical graduates and normally excludes technical qualifications such as BE, B.Tech, M.Tech and MCA.
4. What language skills are required?
Candidates should communicate well in English and the relevant regional language.
Candidate Safety Notice
The publicly visible mirrors do not expose a reliable current walk-in date for this reposted listing. Readers must open the Naukri application page and confirm the date, time and exact Chennai venue before travelling.
Job openings, interview dates and recruiter contact details can change without notice. Candidates should always verify the current information through the application link before travelling. A genuine employer does not ask candidates to pay a fee for attending an interview or receiving an offer letter.
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Do not pay any person, consultancy or recruiter for an interview, offer letter or joining confirmation. Verify every update through the official application page and carry only the documents requested by the employer.
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